Return and Exchange Policy for Custom-Made Hats

Thank you for choosing our custom-made hats, crafted with care from sustainable materials. To ensure you are satisfied with your purchase, please review our returns and exchanges policy below.

Returns and Exchanges

No Refunds:
All sales are final. We do not offer refunds for any purchases.

Returns/Exchanges for Damage, Lost Packages, or Size Issues:

• Damage: If you receive a damaged hat, please contact us within 14 days of receipt. Include photographs of the damage in your email. We will arrange for a replacement or exchange at no extra cost.

• Lost Packages: If your package is lost in transit, notify us within 14 days of the expected delivery date. We will investigate and arrange a replacement or suitable resolution.

• Size Exchanges: As our hats are one size, size exchanges are not applicable. Please double-check the size details before ordering.

Custom-Made Products:
Given the personalized nature of our custom-made hats, returns are only accepted for reasons of damage or loss.

Donations:
All proceeds from your purchase support High Achievement Inc., contributing to the ongoing service of our mission.

Exchange Process:
To report a damaged item or resolve an issue, please contact our customer service team at [info@highachievementinc.org]. Provide your order number and a description of the issue. We will guide you through the return process and arrange the necessary exchange or resolution.

Thank you for supporting High Achievement Inc. and understanding our policy. For any questions or assistance, feel free to reach out to us.

Shipping Policy

We strive to ensure that your orders are processed and shipped as quickly as possible. Please review our shipping policy below to understand our procedures and potential delays.

Shipping Timeline

• Processing Time:

  • Orders are typically processed and shipped within 1-3 business days from the date of purchase. This timeline may vary depending on order volume and product availability.

• Shipping Methods:

  • We offer various shipping options to meet your needs. You will have the opportunity to select your preferred shipping method at checkout.

• Shipping Delays:

  • While we aim to meet our shipping timeline, please be aware that delays may occur due to unforeseen circumstances. This includes but is not limited to, shipping carrier issues, high order volume, or inventory constraints.

• Inclement Weather:

  • Shipping may be delayed due to severe weather conditions. We will notify you of any significant delays caused by such events and work to ensure that your order reaches you as quickly as possible once conditions improve.

• Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.

• Shipping Costs:

  • Shipping costs are calculated based on the shipping method selected and the destination. Any applicable shipping fees will be displayed at checkout.

• Delivery Issues:

  • If you experience any issues with your delivery, such as missing packages or incorrect addresses, please contact our customer service team at [Customer Service Email Address] for assistance. We will work with the shipping carrier to resolve the issue as swiftly as possible.

Thank you for choosing [info@highachievementinc.org]. We appreciate your patience and understanding regarding our shipping policy. If you have any questions or need further assistance, please do not hesitate to reach out.