Returns and Exchanges

• No Refunds:

  • Please note that we do not offer refunds for any purchases. All sales are final.

• Returns/Exchanges for Damage, Lost Packages, or Size Exchanges:

  • Damage: If you receive a damaged product, please contact us within 14 days of receipt with photographs of the damage. We will arrange for a replacement or exchange at no additional cost.

  • Lost Packages: In the unlikely event that your package is lost during transit, please notify us within 14 days of the expected delivery date. We will investigate the issue and arrange for a replacement or appropriate resolution.

  • Size Exchanges: If you need to exchange your product for a different size, please notify us within 14 days of receiving the item. Ensure the product is in its original, unworn condition with all packaging intact. Exchanges are subject to product availability.

• Custom-Made Products:

  • All of our products are custom-made to your specifications and are crafted using sustainable materials. Due to the personalized nature of our products, we cannot accept returns for reasons other than damage, loss, or size exchange.

• Donations:

  • All proceeds from sales are donated to High Achievement Inc., supporting the continuous servicing of our business and its initiatives.

• Exchange Process:

  • To initiate an exchange or report a damaged item, please contact our customer service team at [info@highachievementinc.org] with your order number and a detailed description of the issue.

  • We will provide you with instructions on how to return the item and process the exchange.

Thank you for supporting our mission and for your understanding of our returns and exchanges policy. If you have any questions or need assistance, please do not hesitate to reach out to us.

We strive to ensure that your orders are processed and shipped as quickly as possible. Please review our shipping policy below to understand our procedures and potential delays.

Shipping Timeline

• Processing Time:

  • Orders are typically processed and shipped within 1-3 business days from the date of purchase. This timeline may vary depending on order volume and product availability.

• Shipping Methods:

  • We offer various shipping options to meet your needs. You will have the opportunity to select your preferred shipping method at checkout.

• Shipping Delays:

  • While we aim to meet our shipping timeline, please be aware that delays may occur due to unforeseen circumstances. This includes but is not limited to, shipping carrier issues, high order volume, or inventory constraints.

• Inclement Weather:

  • Shipping may be delayed due to severe weather conditions. We will notify you of any significant delays caused by such events and work to ensure that your order reaches you as quickly as possible once conditions improve.

• Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.

• Shipping Costs:

  • Shipping costs are calculated based on the shipping method selected and the destination. Any applicable shipping fees will be displayed at checkout.

• Delivery Issues:

  • If you experience any issues with your delivery, such as missing packages or incorrect addresses, please contact our customer service team at [Customer Service Email Address] for assistance. We will work with the shipping carrier to resolve the issue as swiftly as possible.

Thank you for choosing [info@highachievementinc.org]. We appreciate your patience and understanding regarding our shipping policy. If you have any questions or need further assistance, please do not hesitate to reach out.